Top tips for resolving a commercial dispute

In a dispute? Try to resolve the matter yourself by following these top tips:

1. Collect all relevant documents and details about the dispute (e.g. dates, warranties, invoices, photos, contracts etc.).
2. Highlight what’s relevant to the issue.
3. Before contacting the other party, think about the outcome you want to achieve, including any compromises you’re prepared to consider.
4. Contact the other party, explain the problem and suggest possible solutions.
5. Listen to what they say and try to see things from their perspective.

Access more practical tips and guidance in applying for help to resolve your dispute here.